ORDERS & PAYMENTS
Frequently Asked Questions
What payment methods do you accept?
We accept major credit and debit cards (Visa and MasterCard), as well as PayPal, Apple Pay, Google Pay, Bancontact, and other supported local payment methods.
Is my payment information secure?
Yes. We use secure, encrypted payment processing to protect your information. Your card details are handled safely by our payment provider and are never stored on our servers.
How do I place an order?
Simply add the items you want to your cart, proceed to checkout, enter your shipping and payment details, and confirm your order.
Can I change or cancel my order after placing it?
If your order has not yet been shipped, please contact our customer service immediately to request any changes or to cancel your order.
Do you charge sales tax?
Sales tax is applied based on your shipping address and local tax laws. The amount will be shown at checkout.
Will I receive an order confirmation?
Yes. You'll get an order confirmation email shortly after placing your order, followed by a shipping confirmation once it's on the way.
What should I do if my payment is declined?
Please double-check your payment details and ensure sufficient funds are available. If the issue continues, try another payment method or contact your bank.
Need help?
💌 Happy to help! We reply to emails during these hours as quickly as possible.
📅 Monday to Friday, 10:00 AM – 6:00 PM
Couldn't find your answer?
We're here to help. If you couldn't find the information you were looking for, please reach out to us directly.